Refund and Cancellation Policy

• You can cancel at any time in Account, with the Cancel plan button. No email or phone call is needed.
• Cancelling stops the next renewal. You are not charged again.
• You keep your plan and your remaining credits until the end of the period you already paid for. Unused credits expire on that day.
• Changed your mind? Until that day you can keep your plan with one click in Account.
• After the plan has ended you can no longer generate images. The images already in your account stay available to view and download.

Cancelling does not by itself refund the current period. For that, see section 4.

If a generation fails for a technical reason, or has not finished after 5 minutes, the credits it used are returned to your balance automatically. You do not need to ask. You can see every return in the credit history in Account.

• AI-generated images are not guaranteed to reproduce your product exactly. If a finished image shows the shape, label or packaging of your product wrongly, open the image and choose Product looks wrong?.
• The credits that image used are returned to your balance at once. The image stays in your account.
• You can do this up to 5 times in each billing period, and once per image. The count starts again when your plan renews.
• Reports return credits, not money.

Our commitment. If you ask within 14 days of a payment (your first payment or a renewal) and you have used no more than 5 credits of that period, we refund that payment in full, for any reason.

Outside those conditions we look at each request individually and refund where the service did not work as described, for example when a technical problem on our side kept you from using your plan. We do not normally refund periods in which the credits were largely used, or earlier periods.

If you are a consumer, rights that the law gives you (such as a statutory right of withdrawal, where it applies) are in addition to this policy and are not limited by it.

• Write to support@generatifiy.com from the email address of your account and tell us which payment it is about.
• We answer within 5 working days.
• An approved refund is issued by Polar, our payment provider and the merchant of record, to the payment method you paid with. Any tax you paid is refunded with it. How quickly it appears depends on your bank or card issuer.

• A full refund of the payment for your current period ends your plan immediately and removes the credits you have left. The subscription is then ended at Polar automatically, so it does not renew and you are not charged again. Should that automatic step fail, it is recorded for us and we end the subscription by hand; if a renewal were charged in the meantime, we would refund it. Your images stay in your account.
• A full refund of an upgrade payment removes the credits that upgrade added, as far as they are still unused. Your plan otherwise continues.
• A refund of a payment for an earlier period changes nothing in your account: those credits have already expired.
• A partial refund does not change your plan or your credits.

If something is wrong with a charge, please write to us first: it is usually the fastest way to fix it. If you dispute a charge with your bank, Polar handles the dispute as the merchant of record, and we may pause the account while it is open.